username and email address
Your broadband username, which you should use when connecting to the Internet is in one of the following formats:

yourname.orangehome.co.uk@fs
yourname.wanadoo.co.uk@fs
yourname.freeserve.co.uk@fs
yourname.fsnet.co.uk@fs
yourname.fsbusiness.co.uk@fs
yourname.fslife.co.uk@fs
yourname.fsworld.co.uk@fs

Your dial up and email username will be in one of the following formats:

yourname.orangehome.co.uk
yourname.wanadoo.co.uk
yourname.freeserve.co.uk
yourname.fsnet.co.uk
yourname.fsbusiness.co.uk
yourname.fslife.co.uk
yourname.fsworld.co.uk

You chose the ‘yourname’ segment when you registered with Orange, Wanadoo or Freeserve.

Please note:
@fs should not be used in email or webspace settings

Your email address is your choice of name, followed by the ‘@’ sign and your email username, eg mail@yourname.orangehome.co.uk

You can use as many email addresses before the ‘@’ sign as you like, eg:

bob@yourname.orangehome.co.uk, elisabeth@yourname.orangehome.co.uk and paul@yourname.orangehome.co.uk.

For details of valid email addresses, see choosing your orange email address.

Access your email online
You can access your email here: http://email.orange.co.uk

Advanced settings

Server settings
The address of the Orange POP mail server is: pop.orangehome.co.uk
The address of the Orange SMTP mail server is: smtp.orangehome.co.uk
Do not use secure password authentication to access mail

IP address
Your IP address is allocated dynamically via DHCP- you do not need to set this. We are unable to offer a static IP address.

DNS
Note:
DNS settings should be set to ‘automatically obtain’ - there are only rare instances where Orange settings should be used. For information, the first set of Orange DNS settings are for IPStream customers, the second set for LLU.

Domain name service is dynamic.

If connecting to a router, and need DNS settings for home networking, use the IP address or your router, i.e. * 192.168.1.1

If Orange domain name server (DNS) addresses are required, you should use:

195.92.195.94 and 195.92.195.95

Or, if you experience problems with the above, use:

193.36.79.101 and 193.36.79.100

Dial up FTP and HTTP proxy settings

Address:http://www-cache.orangehome.co.uk:8080
Port Number: 8080

Router settings
If you choose to use an Ethernet modem / router, the correct connection settings are:

Encapsulation:
PPP over ATM

Multiplexing method:
VC-Based

Virtual circuit:
VPI=0
VCI=38

Modulation:
Multi mode

Authentication:
CHAP
MTU (Maximum Transmission Unit)

In case of problems with a third party router, change MTU to 1492 (Livebox default setting)

Dial-up numbers
If your computer is connected to the Internet, you can get your dial-up number (and connection settings) from our account retrieval pages:

https://www.orange.co.uk/signup/reclaim/ar10.cfm

If your computer isn’t connected to the Internet, you can use an Orange CD to set-up your computer. If you have already registered, select the Retrieve Account tab and follow the links to Retrieve Your Account.

Site Builder/ FTP My Site
The address of your website can take the form:

http://mysite.orange-members.co.uk/sitename or http://sitename.mysite.orange-members.co.uk/

If you use FTP My Site the FTP server address is sitebuilder.orange.co.uk

Your username takes the form:

name@yourname.orangehome.co.uk|sitename
name@yourname.wanadoo.co.uk|sitename
name@yourname.freeserve.co.uk|sitename
name@yourname.fsnet.co.uk|sitename
name@yourname.fsbusiness.co.uk|sitename
name@yourname.fslife.co.uk|sitename
name@yourname.fsworld.co.uk|sitename

Your Password is the one you chose when registering with the My Site service.

You can register for Site Builder/ FTP My Site by visiting http://www.orange.co.uk/communicate/sitebuilder/

Note:
These details were taken directly from the Orangehome support website cached by Google. This page has been added here as an archive because the page is currently no longer available or has moved somewhere else on the Orangehome support site, which I cannot find. I/We take no responsibility of any kind for the way in which this information is used.

Other:
E-mail Service Problem