Orangehome Outgoing SMTP E-mail Service Problem

Orange Home Outgoing SMTP E-mail Service Problem

Before saying anything else:
Avoid Orange Home Broadband service like the plague if you use either Microsoft Outlook or Windows Vista.

Having spent the last 3 hours on the phone with OrangeHome (0870 010 2462), with 5 different Technical representatives, 1 hour with my techie (Web Host) and untold combinations in the effort to get my mail to send from Outlook on the Windows Vista platform, I have finally given up. It seems to be a lost cause.

Not only is my outgoing mail being blocked at Orange (built on Wanadoo), but they insist that the problem lies with everyone else. Interresting seeing as my set-up was working absolutely fine on Outlook from my laptop running XP (Service Pack 2) until I switched to Orange Broadband - ‘Unlimited’ (yes, you may now laugh. I am.)

So, No mail from either my Vista Desktop or my XP laptop; in fact the only way that I can send any mail at all is using WebMail or the mail account provided to me by OrangeHome. It would only be fair to say that the e-mail account Orange provied me with will send mail from Outlook Express though. Unfortunately the only way that I can send e-mail through my 12 other accounts is now via a web browser at my host’s WebMail service.
It goes without saying that I will be switching ASAP.

Be warned, Orange Broadband, ‘unlimited’ has provided in my opinion, not only the worst internet service ever in the UK, but also the worst customer service I have ever experienced.

ClaraNet, here I come ;)

Trackbacks & Pings

Orange Home Settings | FDS on 24 Apr 2008 at 7:20 pm

[…] Other: E-mail Service Problem […]

Comments

R W wrote:

until the new year I would have disagreed, but since the 31st December I have had no ADSL or internet connection through orange.
I have been in contact with them over two weeks and 8 calls, all I get is, “there is a fault on the line”!!

Posted 12 Jan 2008 at 2:36 pm ¶
Will wrote:

Have you tried changing the smtp server settings on your email account(s) to smtp.orange.com? I have issues when sending emails from home, and it requires that I use the smtp server from orange, instead of my own.

Posted 05 Feb 2008 at 9:16 pm ¶
Omar wrote:

Indeed I did try using smtp.orange.com
I am now using Outlook 2007 and still the same problem. In fact, it is worse now because I cannot even receive pop mail from my server using this Orange Broadband connection. What do you expect for 2Mb connection at £5 a month?

Can’t complain at that kind of money. It does as a backup line. I’m interrested now in the 3 Mobile Broadband service. Whopping 2MB a month for £15 at 256Kb/s (average) Down-speed… I may swap this Orange Broadband service to 3 as soon as this year’s contract expires. Not so long to go now!

Posted 05 Feb 2008 at 9:56 pm ¶
Simon wrote:

I am sorry to say that the excellent record of ineptitude also runs to the mobile phone service. The list is too long to name here, but when it comes to Orange, they have done more to stop people communicating to people than North Korea could ever hope for.

Posted 14 Feb 2008 at 7:01 pm ¶
James wrote:

I have the same problem with the outgoing mail server settings. Nothing seems to work.

Posted 18 Feb 2008 at 2:45 pm ¶
jim Preston wrote:

I’m glad I am not the only one with this horrendous problem.
My troublees started when Orange offered a 8mg update.
I have had the same unhelpful advice from the Indian experts.
I receive E.Mails with no problem but cannot send
Jim

Posted 17 Apr 2008 at 12:56 pm ¶
Phil Gregory wrote:

Thank god !!!
I was convinced it must be me and my outgoing mail set up. The incoming is no problem BUT the outgoing is completely random with it not working about 80% of the time. Unfortunately i have got a year to go on the contract!

Posted 07 May 2008 at 8:58 pm ¶
Omar wrote:

What I find tragic is that given the number of people or huge proportion of users that will be using outlook or similar to manage their own e-mail accounts that Orange neither facilitate such a service nor do they advise prospect customers that this, ever so basic and essential communication facility is not available for use on their network whatsoever.
Simply atrocious.

I can’t imagine ANYONE ever feeling the need to ask a web service provider, especially one as renowned as Orangehome, if they facilitate sending e-mail with their own service provider and not just through their own email account system - @orangehome.co.uk etc. (see orangehome settings)

Posted 07 May 2008 at 10:50 pm ¶
Martyn wrote:

Try increasing the server timeouts in ‘more setting’ - ‘advanced settings’ .
I was having the same problems sending via Orange SMTP but sorted it out by increasing the server timeout ot 2mins 30 seconds.

Posted 09 May 2008 at 3:29 pm ¶
John Cooper wrote:

I could receive email but not send in Outlook Express, using an Orange mobile internet dongle. I tried everything. Then I discovered smtp.com which sorted the problem in 2 minutes, and costs me about 50p/month.

Posted 12 Jul 2008 at 11:57 am ¶
Omar wrote:

Good recommendation John. It’s just a shame that there is no true fix or development yet where Orange Home’s outgoing mail service is concerned.

Posted 12 Jul 2008 at 7:44 pm ¶
John Dixon wrote:

Suddenly, last 3 days , I have been unable to send any e-mails, receiving is O.K. , but server is cutting out before messages are sent. Prior to Monday this week I had no problem with orange at all, I phoned their Tech Support who told me they were experiencing problems and not to change anything on my computer, all would be fixed within 24 hours, mine is still not working, any ideas?

Posted 18 Jul 2008 at 7:29 am ¶
Omar wrote:

John, I am not sure of the events regarding useage of the Orangehome account that permits outgoing SMTP mail from a mail client such as Outlook. I imagine they are just having a few problems and that it will be resolved in the days to follow.

With a bit of luck they are updating their entire system to allow for private SMTP mail sending!! :)

Posted 18 Jul 2008 at 4:06 pm ¶
Cheapjack wrote:

I had similar problems with Vodafone mobile outgoing smtp service. I now use authsmtp.com who provide an SMTP service for a small annual fee.

It has to be said they are not 100% reliable, but they are a heck of a lot better than Vodafone or Orange.

Posted 27 Jul 2008 at 9:49 pm ¶
Matt wrote:

I had a similar problem with orange, after a heated conversation with there tech support (being in IT it made me laugh some of the things they asked!!! - since my email worked the day before with my old provider…). I was escallated through a few levels of supposed teh support to the managers and they still could help!!!

After a internet search I found that they block the smtp port and that all email must be relayed through there own smtp servers.

All you need to do is set the out going server to:

smtp.orangehome.co.uk

I still use my normal (non orange email addresses) to recieve and relay the outgoing messages from these accounts through their server both in thunderbird and OE, so any replies come back to the correct non orange account.

Hope this someone

Posted 10 Aug 2008 at 11:19 pm ¶
Omar wrote:

Matt, I have tried this previously with Outlook but, to no avail. I can neither confirm or deny that setting the SMTP address to smtp.orangehome.co.uk will work.

Has anyone else tried this with Thunderbird or any other mail client? I have not used Thunderbird in quite a while now and therefore do not have it installed to test this.

Posted 11 Aug 2008 at 12:30 am ¶
Angela Power wrote:

Can anybody help me regarding 3 broadband using outlook express. 3 Serviec centre are completely useless; Anybody know what the incoming server address is for three. I too can receive e-mails via outlook express but can’t send any yet. Very frustrating, as I’m not exactly sure what to set up on my Incom. mail server adress.
HELP!!!!

Posted 17 Aug 2008 at 8:07 pm ¶