Comments on: Orange Home Outgoing SMTP E-mail Service Problem – SOLUTIONS

By: Orange hacker

Orange hacker — Fri, 02 Oct 2009 16:13:41 +0000

For all having problems with iPhone add login and passwd credentials to smtp settings, port 25 is still good. Works for me.

By: Ann

Ann — Wed, 26 Aug 2009 18:04:35 +0000

I’ve had the same problem sending messages from my freeserve address. I’m using MS Outlook with a Sky broadband service

Here’s what worked for me:
Choose tools/E-mail Accounts/view or change existing accounts. Highlight your account and choose “change….”
In the e-mail account settings – I left the user info with my freeserve address
changed the log on information to my sky logon e-mail address and password
left the pop server as pop.freeserve.co.uk and changed the smtp server to smtp.sky.tools.com
In “More Settings…”, on the Outgoing Server tab, I checked the box to say my smtp server requires authentication
I and checked the box for “log on using…” and entered my sky log on e-mail address and password
In the Advanced tab, I set the pop port to 110 and left the SSL box blank. For the smtp port, checked the SSL box and put in port 465.

I can finally stop hitting my head off the wall.

By: Paul

Paul — Tue, 25 Aug 2009 16:32:56 +0000

Have bought a Blackberry from Orange and whilst it will send and recieve e-mail on a Blackberry address that was set up by Technical Support to prove that the device worked in this mode, I am unable to receive e-mails sent to a Freeserve address even though I can send on this address via the Blackberry.

I have spent over 4 hours on the phone with many technical support departments in Blackberry Orange, Freeserve and Mobile Support and met with 60 degree sloping shoulders in all departments. Whilst individually they are very personable, technically they are vacant. They are clearly not fit for function.

But has anyone found a solution to this problem?

By: Patrick

Patrick — Mon, 24 Aug 2009 16:07:04 +0000

I’ve had the same problem and only been with orange broadband for a couple of weeks!!!!
. Changed the smtp settings to smtp.wanadoo.co.uk and the time out to 2 1/2 minutes. Seems to be sending ok at the moment. Be interesting to see if anybody else has any luck with that as Orange customer service are worse than useless and say they can’t be responsible for third party software i.e Microsoft Outlook!!!!!!!

By: josephjenkins

josephjenkins — Tue, 18 Aug 2009 18:48:54 +0000

why is my land line phone not working

By: hugh lewin

hugh lewin — Tue, 04 Aug 2009 17:35:55 +0000

A simply solution to the above problem. Tell them to take a running jump, cancel your direct debit, demand a Mac code and move to Tisacli or whoever. If they threaten you with cancellation charges just say “see you in court” – they wouldn`t dare to take court action!!!

Hugh

By: Ian

Ian — Mon, 03 Aug 2009 15:49:27 +0000

I have never struggled to send or receive mail but i use smtp.wanadoo.co.uk for sending and my own mail provider for recieving.

Worked for years but now my mail provider; easyspace tells me they are now checking reverse dns. If people send me mail with a different in and out reference they block as spam.

In real terms this is what I do all the time. Our mails now cannot pass between team members and we block lots of our customers mail. So all the chat above about solutions are now obsolete anyhow.

I need to change ISP to set up better with the same send and recieve. So can anyone recommend a new one or can we get a a second cheap route for mail only?

By: JAMES

JAMES — Sun, 07 Jun 2009 15:55:52 +0000

please i need someone to direct me how to get smtp,(ip, username and password) that could be configured with my ams, to enable be to send mass mail to my friends, family and business associates.

By: Polly

Polly — Thu, 28 May 2009 18:57:57 +0000

I have tried and tried to get Orange to help/ reply to my enquiries to them but to no avail – my emails are not getting out through Outlook Express and its frustrating trying to contact people when Outlook is the only way possible – is there any way known to man that can shake up/stir up/ put a bomb under/ move Orange into providing a service that is acceptable and responsible?

By: Sidhu

Sidhu — Fri, 15 May 2009 15:29:22 +0000

I have had the Dongle for a year when I first had it it was great and worked really well. However since NOV 2008, I began having problems with sending my emails, I am using Entourage 2004 on a Mac. I have spoken to Orange about this quite a few time about this and told them that I didn’t have a problem at first etc. They always express a surprise when I tell them about the problem and they say that they never heard of it before and technical support will get back to us. I tell them they should look on the internet and see how much people are slagging them off. Any way they have told me to change my smtp by I get all the errors that have been mentioned in this forum. The server they have told me to us smtp.orange.net that still does not work. However when I use my web account smtp it works intermittently. However it seems like these problems started when they started to offer the Blackberrys and servers weren’t compatible, I could be wrong but then its they who are encouraging the rumours and not sorting the problems out. So if anyone got solutions I would be grateful to know of one. Thanks