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1. Orange Home Settings | FDS on 24 Apr 2008 at 7:20 pm

   […] Other: E-mail Service Problem […]

Comments

1. R W wrote:

   until the new year I would have disagreed, but since the 31st December I have had no ADSL or internet connection through orange.
   I have been in contact with them over two weeks and 8 calls, all I get is, “there is a fault on the line”!!

   Posted 12 Jan 2008 at 2:36 pm ¶

2. Will wrote:

   Have you tried changing the smtp server settings on your email account(s) to smtp.orange.com? I have issues when sending emails from home, and it requires that I use the smtp server from orange, instead of my own.

   Posted 05 Feb 2008 at 9:16 pm ¶

3. Omar wrote:

   Indeed I did try using smtp.orange.com
   I am now using Outlook 2007 and still the same problem. In fact, it is worse now because I cannot even receive pop mail from my server using this Orange Broadband connection. What do you expect for 2Mb connection at £5 a month?

   Can’t complain at that kind of money. It does as a backup line. I’m interrested now in the 3 Mobile Broadband service. Whopping 2MB a month for £15 at 256Kb/s (average) Down-speed… I may swap this Orange Broadband service to 3 as soon as this year’s contract expires. Not so long to go now!

   Posted 05 Feb 2008 at 9:56 pm ¶

4. Simon wrote:

   I am sorry to say that the excellent record of ineptitude also runs to the mobile phone service. The list is too long to name here, but when it comes to Orange, they have done more to stop people communicating to people than North Korea could ever hope for.

   Posted 14 Feb 2008 at 7:01 pm ¶

5. James wrote:

   I have the same problem with the outgoing mail server settings. Nothing seems to work.

   Posted 18 Feb 2008 at 2:45 pm ¶

6. jim Preston wrote:

   I’m glad I am not the only one with this horrendous problem.
   My troublees started when Orange offered a 8mg update.
   I have had the same unhelpful advice from the Indian experts.
   I receive E.Mails with no problem but cannot send
   Jim

   Posted 17 Apr 2008 at 12:56 pm ¶

7. Phil Gregory wrote:

   Thank god !!!
   I was convinced it must be me and my outgoing mail set up. The incoming is no problem BUT the outgoing is completely random with it not working about 80% of the time. Unfortunately i have got a year to go on the contract!

   Posted 07 May 2008 at 8:58 pm ¶

8. Omar wrote:

   What I find tragic is that given the number of people or huge proportion of users that will be using outlook or similar to manage their own e-mail accounts that Orange neither facilitate such a service nor do they advise prospect customers that this, ever so basic and essential communication facility is not available for use on their network whatsoever.
   Simply atrocious.

   I can’t imagine ANYONE ever feeling the need to ask a web service provider, especially one as renowned as Orangehome, if they facilitate sending e-mail with their own service provider and not just through their own email account system - @orangehome.co.uk etc. (see orangehome settings)

   Posted 07 May 2008 at 10:50 pm ¶

9. Martyn wrote:

   Try increasing the server timeouts in ‘more setting’ - ‘advanced settings’ .
   I was having the same problems sending via Orange SMTP but sorted it out by increasing the server timeout ot 2mins 30 seconds.

   Posted 09 May 2008 at 3:29 pm ¶

10. John Cooper wrote:

    I could receive email but not send in Outlook Express, using an Orange mobile internet dongle. I tried everything. Then I discovered smtp.com which sorted the problem in 2 minutes, and costs me about 50p/month.

    Posted 12 Jul 2008 at 11:57 am ¶

11. Omar wrote:

    Good recommendation John. It’s just a shame that there is no true fix or development yet where Orange Home’s outgoing mail service is concerned.

    Posted 12 Jul 2008 at 7:44 pm ¶

12. John Dixon wrote:

    Suddenly, last 3 days , I have been unable to send any e-mails, receiving is O.K. , but server is cutting out before messages are sent. Prior to Monday this week I had no problem with orange at all, I phoned their Tech Support who told me they were experiencing problems and not to change anything on my computer, all would be fixed within 24 hours, mine is still not working, any ideas?

    Posted 18 Jul 2008 at 7:29 am ¶

13. Omar wrote:

    John, I am not sure of the events regarding useage of the Orangehome account that permits outgoing SMTP mail from a mail client such as Outlook. I imagine they are just having a few problems and that it will be resolved in the days to follow.

    With a bit of luck they are updating their entire system to allow for private SMTP mail sending!! :)

    Posted 18 Jul 2008 at 4:06 pm ¶

14. Cheapjack wrote:

    I had similar problems with Vodafone mobile outgoing smtp service. I now use authsmtp.com who provide an SMTP service for a small annual fee.

    It has to be said they are not 100% reliable, but they are a heck of a lot better than Vodafone or Orange.

    Posted 27 Jul 2008 at 9:49 pm ¶

15. Matt wrote:

    I had a similar problem with orange, after a heated conversation with there tech support (being in IT it made me laugh some of the things they asked!!! - since my email worked the day before with my old provider…). I was escallated through a few levels of supposed teh support to the managers and they still could help!!!

    After a internet search I found that they block the smtp port and that all email must be relayed through there own smtp servers.

    All you need to do is set the out going server to:

    smtp.orangehome.co.uk

    I still use my normal (non orange email addresses) to recieve and relay the outgoing messages from these accounts through their server both in thunderbird and OE, so any replies come back to the correct non orange account.

    Hope this someone

    Posted 10 Aug 2008 at 11:19 pm ¶

16. Omar wrote:

    Matt, I have tried this previously with Outlook but, to no avail. I can neither confirm or deny that setting the SMTP address to smtp.orangehome.co.uk will work.

    Has anyone else tried this with Thunderbird or any other mail client? I have not used Thunderbird in quite a while now and therefore do not have it installed to test this.

    Posted 11 Aug 2008 at 12:30 am ¶

17. Angela Power wrote:

    Can anybody help me regarding 3 broadband using outlook express. 3 Serviec centre are completely useless; Anybody know what the incoming server address is for three. I too can receive e-mails via outlook express but can’t send any yet. Very frustrating, as I’m not exactly sure what to set up on my Incom. mail server adress.
    HELP!!!!

    Posted 17 Aug 2008 at 8:07 pm ¶

18. Sebastian P Mysko wrote:

    I write this a I sit here with ‘orange broadband support’ on the line. After 20mins, we have come to the simple conclusion that Microsoft Office is NOT SUPPORTED by Orange home broadband. Not only am I gutted about the fact I now have this super speedy connection, but have to login to my gmail should I need to reply to an email… but after being a highly satisfied mobile phone customer since 2000, feel genuinely empty that Orange has chosen to go to another country for online support.. great.

    Posted 09 Sep 2008 at 9:59 am ¶

19. Omar wrote:

    I couldn’t agree more with you Sebastian, this is exactly what they told me a year and a half ago, making my mail syncronisation with my new HTC Touch Diamond an annoance as I now need to use outlook again to receive POP3 for my phone to syncronize with, even though I still use webmail to converse :(

    They say that Outlook Express is supported, but you still cannot send mail through your own servers.

    Posted 09 Sep 2008 at 4:56 pm ¶

20. Angela C wrote:

    Well I called Orange today to try and find out the smtp info for the Icon 225 mobile broadband so I could keep my existing old mail accounts via outlook and was told that “yes we have our own server but its flakey at best so we recommend you use your original smtp from your email accounts”.

    This tech guy claimed that it worked for other people he has spoken to - to be honest I would think that the success rate this way is almost as good as getting one number in the lottery.

    I have suggested that he and anyone else who wants to keep their job at Orange before we all terminate and go elsewhere bothers to look on the internet to see that there are hundreds of people saying that this “solution” does not work, and I say it is not acceptable as an explanation and as we are all keeping them employed they need to deal with it and not pass the buck.

    I am sick and tired of bullshit from small people in large corporations. If someone would pass a message and follow it to the top perhaps something would get done.

    Bottom line, I am dissapointed in the fact that they are not up front with what this product can and cannot do. I don’t like many others out there, want to use webmail.

    Posted 10 Sep 2008 at 4:11 pm ¶

21. Omar wrote:

    I agree with you Angela but unfortunately, whilst we have power as individuals (though most of us do not realise it) it is becoming increasingly difficault to actually get the kind of services that we, as the end users, actually want due to the fact that these companies are so big and offer such cheap rates. I know that there are other very good alternatives out there but for the most part the mass population only know what they see in the street posters and TV ads. Can we blame the people on the other end of the phones who are under-trained, outsourced in other countries and disempowered in their own employment because they are expendable and easily replaced? I think not. And whilst it is more than frustrating, I try to always be understanding with intermediary telephone response staff… The IT technicians on the other hand who are just too lazy to get the details one asks for (such as with the people I spoke with at Orange for example) is another matter altogether. I still believe the responsibility lies with the Orange policies and lack of tolerance for public requests. Let’s not forget that Orangehome was Wanadoo… In my opinion, a convenient acquisition on the part of Orange that isn’t really their focus for real development or quality of service, but rather an incentive for mobile phone consumer retention and growth. By the time the consumer realises, it’s too late as they are stuck in a contract.

    But geez… this isn’t a socio-political discussion blog! lol

    Back to the point… Orangehome Broadband is crap, as many others are… How about posting alernatives here? I recommended Calranet above, and so the rest is to you guys ;)

    Posted 10 Sep 2008 at 9:21 pm ¶

22. Doug wrote:

    I have been a Orange customer for 9 yrs. I have had phone accounts both for myself anf my staff.I recently signed up for 18 months of the Icon 225 an am having many of the same problems described above.

    I am on hold as we speak, if I dont get a satisfactory answer tonight then I will discontinue dealing with them. Contract or no contract oulook is one of the worlds most common bits of software, if orange can not integrate with it then their producxts are not fit for purpose.

    Posted 11 Sep 2008 at 7:21 pm ¶

23. Sue wrote:

    I had an e-mail giving me 5 days notice that my account was closing last week. 45 mins and 5 useless calls later to operatives who had no idea what I was talking about I gave up. Now I have no e-mail facility and no way of contacting anyone at Orange who has a clue how to help. I had a wanadoo address which I had been told I could keep. I used Outlook express. This has happened to a work colleague this week too but she had no warning. We had so little useful guidance when we opened the account we had to buy in technical help.We will be changing from Orange ASAP.

    Posted 12 Sep 2008 at 7:53 pm ¶

24. Rhodri jones wrote:

    I have exactly the same issue with a client of mine. Email setting work fine on laptop externally but cannot send via SMTP once connected to Orange.

    I am about to set up an account with authsmtp.com (third party SMTP providers). I have no link with authsmtp apart from being a very satisfied customer. You can change the SMTP port (from the default 25) so I will try that and let others know how I get on if anyone is interested.

    RJ

    Posted 18 Sep 2008 at 4:39 pm ¶

25. Omar wrote:

    Thanks Rhodri, I’m sure we would all like to have concrete, proven solutions to this infamously inadequate service from Orangehome.

    Posted 18 Sep 2008 at 9:44 pm ¶

26. Andy McCulloch wrote:

    Try 193.252.22.138 instead of smtp.orangehome.co.uk or whatever smtp server address you are using

    Posted 08 Oct 2008 at 12:00 pm ¶

27. Akikur wrote:

    Andy - does that work ? tried it and seems ok —– if its going ok then thanks very much

    Orange CEO needs a little chat about this problem

    AR

    Posted 12 Oct 2008 at 11:58 am ¶

28. Omar wrote:

    I have just tested Andy’s suggestion and indeed, it does work!

    Horray! Finally a working Outlook 2003 on Windows via OrangeHome Broadband!!

    Thank you heaps Andy! ;)

    Posted 12 Oct 2008 at 4:06 pm ¶

29. Dean wrote:

    Hi all, i’m also with orange and am appalled at the lack of knowledge the technical department have, after a long phone call to try and sort out my “not able to send email through windows mail” issues, I resorted to my own fixes. Thankfully I have solved the problem and have no more issues with regards sending and recieving emails via windows mail. I hope this helps.

    pop.orangehome.co.uk
    smtp.orange.co.uk

    That’s it, pop needs the full orangehome and smtp needs just orange.

    Good luck!

    Posted 19 Oct 2008 at 12:44 pm ¶

30. JP wrote:

    Hi guys,

    In the More Settings>>Outgoing email server take the tick out of the box ‘My outgoing server requires authentication” and OK.

    Posted 29 Oct 2008 at 1:30 pm ¶

31. Taff wrote:

    Hi, just to put another cat in there, I was having the same issues until I read Mat’s comment above. Brilliant I am now up and running receiving and sending emails via Outlook and Windows mail on Vista.

    I simply changed the outgoing from
    smtp.orange.net (suggested by webmail)
    to smtp.orangehome.co.uk

    Worked a treat

    Have fun

    On the matter of customer services, I agree, they are truly inept and completly unhelpful. I only became a customer four days ago and I spent an hour and a half on the phone today trying to sort out a username problem. Pathetic.
    I just hope I have no more dealing with them.

    Posted 07 Nov 2008 at 9:04 pm ¶

32. Peter wrote:

    Hi there, I have been using Orange with a freebox, (great for network printing using the usb socket by the way), and can honestly say - this is dangerous - I have had no problems. I have 7 different email addresses on different accounts, one of which is the orange account, and all work perfectly in Outlook Express on my desktop and Windows Mail in Vista on my laptop. I just set the incoming pop address to the appropriate setting for who the account is with and the outgoing smtp setting to ’smtp.orangehome.co.uk’. perhaps I am just very lucky ? I am on the edge of a small town a good way from the exchange and am receiving steady download speed of 3.5mb. Don’t give up hope yet!

    I confess to disappointment with the Icon 225 mobile, the speed is nothing like as good as my relatives vodafone version and I cannot set an outgoing smpt address for sending mails.

    Posted 11 Nov 2008 at 3:36 am ¶

33. Neil wrote:

    Well, I’ve tried all the above solutions and still no joy - incoming mail’s fine but I’ve found no way of sending via smtp, despite trying all possible combinations of the above.
    Really disappointing since one of the reasons for choosing orange mobile BB over the competitors was continuity for my email etc

    Posted 13 Nov 2008 at 5:01 pm ¶

34. richard wrote:

    try smtp.orange.co.uk

    Posted 28 Nov 2008 at 2:24 pm ¶

35. NORMA wrote:

    My mail account with orange shows
    pop.orangehome.co.uk
    smtp.orangehome.co.uk
    For 5 days now I am not getting Yahoo Group mail. Orange blame Yahoo and Yahoo blame orange. I can send all mail and receive private mail. Just no yahoo group mail I am a member of 9 groups. Can anyone suggest another pop address for Incoming? Thanks Norma

    Posted 01 Dec 2008 at 4:10 pm ¶

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