See Andy's solution in the Comments suggesting 'Try 193.252.22.138 instead of smtp.orangehome.co.uk'. I have tested this and it works.
If you are looking for the Orangehome, EE, wannado, Freeserve, FSnet, FSBusiness, FSLife or FSWorld email settings, please see this orangehome (EE) email settings post.
Before saying anything else, avoid Orange Home Broadband service like the plague if you use either Microsoft Outlook or Windows Vista.
Having spent the last 3 hours on the phone with OrangeHome (0870 010 2462), with 5 different Technical representatives, 1 hour with my techie (Web Host) and untold combinations in the effort to get my mail to send from Outlook on the Windows Vista platform, I have finally given up. It seems to be a lost cause.
Not only is my outgoing mail being blocked at Orange (built on Wanadoo), but they insist that the problem lies with everyone else. Interesting seeing as my set-up was working absolutely fine on Outlook from my laptop running XP (Service Pack 2) until I switched to Orange Broadband – ‘Unlimited’ (yes, you may now laugh. I am.)
So, No mail from either my Vista Desktop or my XP laptop; in fact the only way that I can send any mail at all is using WebMail or the mail account provided to me by OrangeHome. It would only be fair to say that the e-mail account Orange provied me with will send mail from Outlook Express though. Unfortunately the only way that I can send e-mail through my 12 other accounts is now via a web browser at my host’s WebMail service.
It goes without saying that I will be switching ASAP.
Be warned, Orange Broadband, ‘unlimited’ has provided in my opinion, not only the worst internet service ever in the UK, but also the worst customer service I have ever experienced.
ClaraNet, here I come 😉
UPDATE: I urge everyone to write to the Orange CEO at the following email address: Olaf.Swantee@orange.co.uk
Also, if you are lucky enough to have a flexible email service provider (ie you have your own website domain and are hosting a website with a company) you may be able to get the mail through using another SMTP port such as 587 (as opposed to the standard port 25) as it is port 25 that Orangehome blocks.
63 Comments. Leave new
Till 2 days ago we were blessed with oranges service –
but now SMTP has vanished
tried 193.252.22.138 – no reply
smtp.orangehome.co.uk – no joy
smtp.orange.co.uk – NO
Denied – Sorry no answers just another victim
Hi many thanks for your solution of the smtp port change to 587 it worked a treat. I concur with you after about 4 hours of the same run around and poor excuses with no joy from Orange i did the web blog search and your answer was the solution. Many thanks superb work.
I too have not been able to send mail for months. Whilst my problem is similar to all yours in that it is Orange causing the problems, I do not use Orange as my service provider (I’m on Virgin). I’ve had an orange mobile for 9 years, and signed up for an orange email address at the same time. I’ve had intermitent problems sending mail during this time, but usually found solutions looking online, and changing pop or smtp settings. No such luck this time. I’ve tried all suggestions on this page, and still nothing. Not even changing the ports. Receiving mail is not a problem (pop.orange.net). The last time I could send mail I was using smtp.orange.net. I am running Vista, and trying to use Outlook, which orange do say isn’t supported, however I have previously had it working.
I’ve given up on their customer support. I was told that the only way round the problem was to completely delete my email address and reset it up. However there was no guarentee that I would be able to get the same email address back. Not sure how that was going to help solve the problem though.
Is anyone else in the same situation? Or does anyone have any suggestions? I’m currently replying to all my mail using my hotmail account.
I have had the Dongle for a year when I first had it it was great and worked really well. However since NOV 2008, I began having problems with sending my emails, I am using Entourage 2004 on a Mac. I have spoken to Orange about this quite a few time about this and told them that I didn’t have a problem at first etc. They always express a surprise when I tell them about the problem and they say that they never heard of it before and technical support will get back to us. I tell them they should look on the internet and see how much people are slagging them off. Any way they have told me to change my smtp by I get all the errors that have been mentioned in this forum. The server they have told me to us smtp.orange.net that still does not work. However when I use my web account smtp it works intermittently. However it seems like these problems started when they started to offer the Blackberrys and servers weren’t compatible, I could be wrong but then its they who are encouraging the rumours and not sorting the problems out. So if anyone got solutions I would be grateful to know of one. Thanks
I have tried and tried to get Orange to help/ reply to my enquiries to them but to no avail – my emails are not getting out through Outlook Express and its frustrating trying to contact people when Outlook is the only way possible – is there any way known to man that can shake up/stir up/ put a bomb under/ move Orange into providing a service that is acceptable and responsible?
please i need someone to direct me how to get smtp,(ip, username and password) that could be configured with my ams, to enable be to send mass mail to my friends, family and business associates.
I have never struggled to send or receive mail but i use smtp.wanadoo.co.uk for sending and my own mail provider for recieving.
Worked for years but now my mail provider; easyspace tells me they are now checking reverse dns. If people send me mail with a different in and out reference they block as spam.
In real terms this is what I do all the time. Our mails now cannot pass between team members and we block lots of our customers mail. So all the chat above about solutions are now obsolete anyhow.
I need to change ISP to set up better with the same send and recieve. So can anyone recommend a new one or can we get a a second cheap route for mail only?
A simply solution to the above problem. Tell them to take a running jump, cancel your direct debit, demand a Mac code and move to Tisacli or whoever. If they threaten you with cancellation charges just say “see you in court” – they wouldn`t dare to take court action!!!
Hugh
why is my land line phone not working
I’ve had the same problem and only been with orange broadband for a couple of weeks!!!!
. Changed the smtp settings to smtp.wanadoo.co.uk and the time out to 2 1/2 minutes. Seems to be sending ok at the moment. Be interesting to see if anybody else has any luck with that as Orange customer service are worse than useless and say they can’t be responsible for third party software i.e Microsoft Outlook!!!!!!!
Have bought a Blackberry from Orange and whilst it will send and recieve e-mail on a Blackberry address that was set up by Technical Support to prove that the device worked in this mode, I am unable to receive e-mails sent to a Freeserve address even though I can send on this address via the Blackberry.
I have spent over 4 hours on the phone with many technical support departments in Blackberry Orange, Freeserve and Mobile Support and met with 60 degree sloping shoulders in all departments. Whilst individually they are very personable, technically they are vacant. They are clearly not fit for function.
But has anyone found a solution to this problem?
I’ve had the same problem sending messages from my freeserve address. I’m using MS Outlook with a Sky broadband service
Here’s what worked for me:
Choose tools/E-mail Accounts/view or change existing accounts. Highlight your account and choose “change….”
In the e-mail account settings – I left the user info with my freeserve address
changed the log on information to my sky logon e-mail address and password
left the pop server as pop.freeserve.co.uk and changed the smtp server to smtp.sky.tools.com
In “More Settings…”, on the Outgoing Server tab, I checked the box to say my smtp server requires authentication
I and checked the box for “log on using…” and entered my sky log on e-mail address and password
In the Advanced tab, I set the pop port to 110 and left the SSL box blank. For the smtp port, checked the SSL box and put in port 465.
I can finally stop hitting my head off the wall.
For all having problems with iPhone add login and passwd credentials to smtp settings, port 25 is still good. Works for me.